Privacy Policy

This Privacy Policy describes how Eternal Health ("Eternal Health", "we", "us", or "our") collects, uses, shares, and protects your information when you visit our website, communicate with us, or receive services at our clinic in Carson City, Nevada.

This policy is intended for general informational purposes and does not replace any Notice of Privacy Practices that we may provide to you under the Health Insurance Portability and Accountability Act (HIPAA). Where there is a conflict, our HIPAA Notice of Privacy Practices controls for your protected health information (PHI).

1. Information We Collect

We may collect the following categories of information:

• Information you provide directly: Name, contact information (phone number, email address, mailing address), appointment requests, health history you choose to share, and messages you send through website forms, email, or SMS.
• Health and treatment information: Medical history, diagnoses, lab results, medications, treatment plans, and other health information we obtain during the course of providing care.
• Payment and billing information: Payment method details, transaction histories, and basic insurance information if provided.
• Website and device information: IP address, browser type, device type, pages viewed, and other usage data collected through standard web logs and similar technologies (such as cookies or analytics tools).

2. How We Use Your Information

We may use your information to:

• Provide, coordinate, and manage your care and wellness services.
• Schedule and confirm appointments, send reminders, and communicate with you about your care.
• Process payments and maintain accurate billing and accounting records.
• Respond to your questions, messages, or requests for information.
• Improve our services, website, and patient experience.
• Send optional practice updates, educational content, or promotional information (where permitted by law and with any required consent).
• Comply with legal, regulatory, and professional obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Healthcare partners: Laboratories, pharmacies, and other healthcare providers involved in your care.
• Service providers: Third-party vendors that help us operate our clinic and website (for example, electronic health record platforms, scheduling systems, payment processors, secure messaging and communication tools), subject to contractual obligations to protect your information.
• Insurance or payment entities: As necessary for payment, billing, or claims processing, where applicable.
• Legal and safety purposes: When required by law, court order, or regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Any sharing of your protected health information (PHI) is done in accordance with HIPAA and applicable Nevada law.

4. Text Messages, Email & Electronic Communication

If you provide your phone number or email address, you may receive messages related to appointments, reminders, or your care. You may also receive optional marketing or educational messages if you choose to opt in.

• You can opt out of non-essential text messages by replying "STOP" or following the instructions in the message.
• You can unsubscribe from marketing emails by using the "unsubscribe" link included in those messages.
• Standard messaging and data rates may apply. While we take steps to secure communications, email and text may not always be fully secure. Please avoid sending highly sensitive information via unencrypted email or SMS.

5. Cookies & Website Analytics

Our website may use "cookies" or similar technologies to enhance your browsing experience, remember preferences, and collect aggregate analytics data (such as pages visited and time on site).

• You can usually control or disable cookies through your browser settings. Doing so may affect certain features of the website.
• Any analytics tools we use should receive only limited, de-identified, or aggregated data and are used to help us understand how visitors interact with our site.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no system can be guaranteed 100% secure, and you use our website and services at your own risk.

7. Data Retention

We retain your information for as long as necessary to provide services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Medical records may be kept for periods required by Nevada and federal law.

8. Your Choices & Rights

Depending on applicable law and your relationship with us, you may have the right to:

• Request access to or copies of certain information we maintain about you.
• Request corrections to inaccurate or incomplete information.
• Request limitations on how we use or disclose your health information, to the extent permitted by law.
• Withdraw consent for certain optional communications (such as marketing messages).

Requests relating to your protected health information (PHI) should be made in writing and may be subject to specific legal requirements. We will respond in accordance with applicable law.

9. Third-Party Websites & Links

Our website may contain links to third-party websites or services that are not controlled by Eternal Health. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services may include care for minors with proper parental or guardian consent in accordance with applicable law. We do not knowingly collect personal information online from children under 13 without appropriate consent. If you believe a child has provided us information without consent, please contact us so we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will revise the "Last Updated" date at the top of this page. Your continued use of our website or services after any changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Eternal Health
1601 Fairview Dr. Suite C
Carson City, NV 89701
Phone: (775) 600-TEST (8378)
Email: [email protected]

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. Eternal Health should consult with qualified legal counsel to review and adapt this policy to ensure compliance with all applicable federal and state laws and regulations.